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Compliments, Comments, Concerns or Complaints







We want to hear about them


Compliments and Comments

Tell us! Speak with whomever you are complimenting. Alternatively, we encourage all patients to provide continuous feedback via the Friends and Family Test, this can be done anonymously if you wish.


Concerns and Complaints

We aim to provide patients with the best care we can, but occasionally we can fall short of the mark. We encourage you to speak to whomever you feel most comfortable with, doctor, nurse, receptionist or ask to speak with Daniel Ferrett (Practice Manager). If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards, care and services and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.


If you would prefer to give your complaint in writing, you are welcome to use our Complaint Form and send it to

Mr. D. Ferrett – Practice Manager

Bursledon Surgery

Lowford Community Centre, Portsmouth Road,

Lowford, Southampton, SO31 8ES

In Daniel’s absence, your complaint will be actioned by the most senior member of the administration team.


Alternately, you have the right to approach NHS England


By post to:                           By email to:                                                 By telephone:

NHS England                              on 0300 311 2233

PO Box 16738
B97 9PT

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